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Ryanair Will Comply With EU261 Regulations

After initially refusing to cover the expenses of passengers stranded by the volcanic ash cloud, Ryanair has announced today that it will reimburse passengers 'reasonable receipted expenses' in order to comply with EU legislation.  

In a press release on their website, Ryanair has confirmed  today that it will comply with EU261 regulations under which EU airlines are required to reimburse the reasonable receipted expenses (as set out in EU261) of disrupted passengers. Under EU261 passengers are not entitled to compensation, as the closure of European airspace over the past seven days was beyond the control of European airlines.

Speaking today, Ryanair’s Michael O’Leary said:

“The events of the last seven days, under which Europe’s airlines were prevented from flying by the closure of European airspace highlight how absurd and discriminatory the EU261 regulations are towards Europe’s airlines. While competitor ferry, coach and train operators are obliged to reimburse passengers reasonable expenses, this reimbursement is limited to the ticket price paid to those operators. Yet the airlines are required by regulation to meet potentially unlimited expenses, in circumstances where there has been a catastrophic closure of European airspace over the past seven days, as EU Governments and Regulators wrongly applied a blanket ban on flights over European airspace.

Ryanair has long campaigned for these reimbursements under passenger rights legislation to be limited to the ticket price paid in the same way they are for train, coach and ferry operators. We will continue to work through the European Low Fares Airlines Association (ELFAA) and other industry bodies to persuade the European Commission and the European Parliament to alter this regulation to put this reasonable limit on these reimbursement claims”.

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